A/ HR Administration

Ø  Liaise with Division Directors on HR issues in connection with the CEO, and HR Admin. Manager;

Ø  Make sure that HR strategic plan and corresponding actions are implemented;

Ø  Monitor compliance with Lao Labor Law as well as reporting obligations on Personnel under the Concession Agreement frame and ensure the capacity building of Lao staff;

Ø  Liaise with Trade Union representatives of the company;

Ø  Liaise with RNT accommodation Committee, School Committee and any kind of relevant Committee in relation with Administration Division scope;

B/ HR Development

Ø  Ensure that the training plan of the company is developed on line with the corporate strategic needs, follow-up training plan development and achievements.

Ø  Develop talent development plan in accordance with Company management needs and expatriates succession objectives as defined in Concession Agreement in Lao Preference Plan (schedule 18)

Ø  Define, follow up and report all the KPI related to HR Development activities (training and talent management) at least on a monthly basis and/or according to the Company Top Management, shareholders or stakeholders needs;

C/ Sites

Ø  Ensure proper operations of non-industrial facilities in Vientiane (head office) and on-site – (accommodation, offices, catering);

Ø  Provide services (cleaning and maintenance) to industrial sites in accordance with the needs expressed by O&M management;

Ø  Develop the necessary procedures, processes, regulations with the Site manager and its team on site;

Ø  Ensure implementation of health and safety policies at all the premises of the company;

Ø  Guarantee the provision of goods and services for the daily operations;

Ø  Monitor and optimize budgets for all the sites management activities;

D/ Transportation

Ø  Support and follow-up the implementation of car replacement plan in all its different aspects: integration of car’s procurement needs into company Master Plan, car disposal processes and car affectation plan in the company;

Ø  Control cars operations: fuel consumption, maintenance costs and also control gas oil station operations;

Ø  Ensure the wellbeing of the driver team and, at least, make sure that the driver team is managed in compliance with Lao Labor Law regulations (OT and vacations);

Ø  Ensure implementation of health and safety policies in all company’s transportation activities;

E/ Security

Ø  Ensure that the security of all the sites of the company is managed in a way to prevent the company of any incidents against any person in relation with operations and any losses of assets in all locations including all the industrial sites of the Company;

Ø  Support and follow-up the security strategic plan including but not limited to: implementation of CCTV and electronic  security devices in Power House at first stage and in others industrials locations later on

Ø  Control the management and optimize the human resources  security team;

Ø  Ensure implementation of health and safety policies in all company’s transportation activities

• Handle pre and post reservation inquiries by phone, e-mail and fax;
• Handle sales requests by phone and e-mail;
• Modify, change and/or cancel existing reservations;
• Outbound calls to hotels/guests to arrangement special requests;
• Liaison between guest and hotel to resolve complaints;
• Manage relationships with hotels by providing high levels of customer service and account management support

Business Development

• Provide high level market intelligence,
• Use a systematic and value based approach when identifying opportunities,
• Build and keep and up-to-date reliable database of current and future projects,
• Achieve sales target.

Client Relations

• Prospect and nurture web of influence in order to create tactical partnerships with clients, prospects, investors, suppliers, and other stake holders in developing new projects to deliver desired outcomes for the business,
• Promote on-going business relationship with our current clients.

Strategic Marketing

• Assist in the development and implementation of strategic business plans, key initiatives and actions to achieve new business development targets.

New Business Development

• Prepare, present and manage responses to tenders & proposals which achieve new business development objectives.

Organic Growth

• Identify and develop organic growth opportunities within existing contracts.

Offer Development

• Identify and refine new products and concepts; market these innovations into new business opportunities.

• In accordance to this roadmap, guarantee that all menus and recipes are developed in full compliance with this roadmap.

Training

• Develop & conduct (when appropriate) training modules for dieticians and site staff.

Business Development

• Support BD Department for any new project,
• Participates in business development pursuits, such as assisting with proposal development and client presentations,
• Attends clients meetings as required,
• Manage and organize accreditation.

• Set-up monthly database of flows in currencies
• Prepare the monthly analysis of the actual currencies flows vs forecast, and analyze the variances
• Prepare and report the rolling forecast of currencies flows to the parent company in a timely and accurate way

- Produce the monthly analysis and rolling forecast of Cash

• Report actual cash flows to the parent company in a timely and accurate way
• Set-up monthly database of cash flows
• Prepare the monthly analysis of the actual cash flows vs forecast, and analyze the variances
• Prepare and report the rolling forecast of cash flows to the parent company in a timely and accurate way

- Calculate the yearly Opening Adjustment 2013 for Hedging

- Participate to the Budget process of the brands

• Participate in the preparation of Budget and Revisions of some of the markets in accordance to the parent company requirements and timetable

- Follow up on retail cash flows

- Participate in Finance projects

• Promote and sell the company’s products/services to various Navies and civilian customers in Pan-Asia.
• Manage the complete commercial cycle, from lead-generation to project implementation and after-sales support.
• Develop new business opportunities.

Key activities

• Analyze the market and the competition to identify new markets, clients and business opportunities.
• Propose regional business development strategies based on the company’s expertises and capabilities.
• Plan, implement and monitor the execution of these local strategies.
• Build and maintain relationships with customers and specifiers.
• Prepare and present technical and commercial proposals to existing or potential customers.
• Negotiate with them on all matters relating to sales and contractual matters.
• Manage the related projects from design to completion and delivery.
• Plan, implement and control internal resources and sub-contractors to achieve the specific results stated for these programs in terms of cost and schedule, and ensure a smooth performance of the contract.
• This position is based in Singapore but will entail some international travel in the region and to Europe.

Duties and responsibilities

Training:

• Deliver training programs on negotiation and conflict management in English, for the attention of managers or future managers from public and private sectors.
• Contribute to training innovations (e.g., creating new cases and training materials).
• Help organize training missions.

Support development in Asia-Pacific:

• Research: participate in seminars, organize conferences, publish your own papers, contribute to the team’s research projects, etc.
• Business Development: contribute to selling activities (e.g., client-visiting, selling campaigns, call for proposals, etc.) and fundraising activities, etc.
• Communication and Marketing: update the institute‘s website, elaborate newsletters, brochures, activity reports and develop the institute’s visibility.

Landesk

• Administration and operation, rights / scopes management, problems treatments and solving
• Requests creation and operation
• Microsoft patchs management and deployment
• Packages creation and deployment
• Deployment reporting
• Creation and management of custom scripts
• Follow-up of inventory reports, clean-up of the database
• Operation, requests and reporting

Kaspersky

• Daily administration of the server
• Groups, strategies and tasks management
• Incidents follow-up
• Operation, requests and reporting

Secondary Mission

Your field of action

• Operation, administration and support on Landesk, Kaspersky et Windows environments,
• First analysis of logs and reporting, production of the follow-up metrics,
• Installation, deployment and configuration of environments, technical and application architectures, preproduction and production after skills transfer (installation file and operation file),
• Contribution to the technical documentation (further development of the operation procedures based on TSC feedback) and knowledge basis,
• Update of the systems & softwares of the production and preproduction environments,
• Realisation of the changes required by the technical experts on the production and preproduction environments,
• Escalation to the technical experts of the unsolved tickets at the TSC level,
• Opening and follow up of the editors incidents and follow up of the intervention from end to end,
• Installation and planned operations (Workorders) on the technical and application preproduction and production architectures.

• Administration, installation and configuration of the Windows servers in an INT-PRP-PRD environment.
• Administration of Windows DNS, Active Directory, files Cluster, print servers environments.
• Installation, Configuration and Administration of the Virtual Server, HyperV environments.
• Creation of Windows sharing, NTFS rights.
• Administration of internal FTP servers.
• Installation, configuration and administration of the Citrix farms environments INT-PRP-PRD.
• Administration of Citrix web interfaces.
• Installation and Citrix applications publication.
• Analysis of the Windows, Citrix, HyperV logs…etc
• Technical support on L2/L3 incidents : Windows & Citrix Infrastructure.
• Recommendations on the Windows & Citrix architecture
• Secondary mission : Backup on the CTS TXT & SAFE activity

Your field of action

• Operation, administration and support on Windows and Citrix systems environments.
• First analysis of logs and reporting, production of the follow-up metrics.
• Installation, deployment and configuration of environments, technical and application architectures, preproduction and production after skills transfer (installation file and operation file).
• Contribution to the technical documentation (further development of the operation procedures based on TSC feedback) and knowledge basis.
• Update of the systems & softwares of the production and preproduction environments.
• Realisation of the changes required by the technical experts on the production and preproduction environments.
• Escalation to the technical experts of the unsolved tickets at the TSC level.
• Opening and follow up of the editors incidents and follow up of the intervention from end to end.
• Installation and planned operations (Workorders) on the technical and application preproduction and production architectures.

• Infrastructure and Servers Support, Maintenance & Monitoring.
• Ensure operation of data protection infrastructure as per company policy.
• Perform backup operations as per the required schedule and restorations as & when required.
• Provide monthly reporting on backup performance.
• Conduct quarterly backup & restoration testing.
• Troubleshoot backup operational issues & resolve where possible.
• Escalate backup operational issues in a timely manner to the appropriate parties.
• Review backup policies on a regular basis to ensure that all required data is captured for backup & that backup windows are efficient.
• Proactively look to improve and add efficiency to current backup processes and exercise judgment conduct trending analysis in order to capacity plan & propose future improvements.
• Manage and monitor system utilization and performance.
• Participate in Disaster Recovery exercises annually.
• Follow established processes used by the team and participate in regular process reviews.
• Escalate any unsolved issues to management in a timely manner.
• Report performance issues when the business is being impacted.
• Work with vendors and project management team to implement and complete projects.
• Maintain documentation relating to work tasks to ensure transparency across the systems team.
• Maintain service standards defined in SLAs.

• Overall project management including planning, identifying and scheduling project deliverables, milestones, budget control, resources management, stake-holders communications and required tasks.
• Complete work breakdown structure to estimate effort required for each task.
• Provide project plan at high-level and detail level to identify task, resources, timeline and dependencies as well as ownership.
• Identify and analyze the gaps between the country specific business needs and the Global and local solutions. Ex : Optimum, Maximo, local business applications.
• Serves as a link between local users and IS&T to review the identified gaps and facilitate the adoption of business processes.
• Facilitate data migration activities and ensure migration completeness.
• Define and implement a country training strategy.
• Define and implement country level 1 support organization.
• Ensure quality assurance standards and audit compliance.
• Identify and facilitate risk assessment management to ensure issues are resolved prior to project roll out.
• Effectively manage project scope by ensuring any changes to scope are documented and approved with project change request forms.
• Determine if external consultants and contractors will be required to complete project plan. If required, obtain approval from sponsor and key stakeholders.
• Pro-actively communicate timely project status, progress, issues and risk management as well as risk mitigation of the project to all team members, stakeholders and management through project metrics.
• Facilitate resolution of issues; escalate issues to project steering committee. In addition, act as mediator between stakeholders and team members.
• Ensures actions items are completed in a timely manner by members of the cross functional team. 
• Define key performance metrics to measure the success of the project.
• Ensure sign-off for each milestone. 
• Facilitate user testing on Global ERP/FM new releases.
• Ensure complete transition to support helpdesk before closure of project.

Your field of action

• The Project Manager will work with project sponsors and stakeholders to define scope, goals, team structure, deliverables, required resources, budget and timing.
• The Project Manager escalates the issues to project steering committee.
• For remaining Optimum roll out countries, the IT Project Manager is responsible for the first two pilot sites roll out.
• The Project Manager facilitates the meetings and conference calls to discuss program change or requests action items, including communications on change management strategy and representing Asia in the Group ERP project.
• The Project Manager realizes the documentation of the detailed project plans for business implementation and operational execution under guidance from the IS&T Director.

- He/She recruits suitable shoppers for his/her country, especially luxury shopper profiles, targeting cities where our clients are located.

- He/She manages the recruiting and the training : from sourcing the shopper to the final input of information into the company's system.

- He/She reports monthly on the pool of shoppers recruited and management of the database.

AREA MANAGER SUPPORT

• Mystery shopping

He/She acts as a mystery shopper if requested by the Area Manager, and has to test, gather information and prepare recommendations for clients or prospects.

• Proof reading

He/She translates of verbatim or other documents, controls of the quality of the shoppers and/or partners, attends conference calls…

• The Qualitative Analysis : a collaboration with the Area Manager

He/She helps to perform a qualitative analysis and synthesis of the mission. He/She analyses the strengths and weaknesses per area and proposes an analysis.

• Mission management

- He/She manages directly most of the missions in his/her country.

- Ensuring the follow-up of the visits : validation of the visit in the system and proof reading

- Quality controling for logisitcs and qualitative results

- Reporting on a weekly basis to the Area Manager…

CONTACTS IN THE COUNTRY

• Operational representation of the company's in the country

- Briefs the shoppers on behalf of the Area Manager,

- Debriefs and presents the local results in collaboration with his/her Area Manager

- Organizes Country DOPA in collaboration with his/her Area Manager

NEW BUSINESS FOLLOWING AREA MANAGER’S COMMERCIAL PLAN

• Business Development in collaboration with the Area Manager

He/ She manages the prospection of new clients in the country (commercial proposal, follow up, reports…).

Your role will be to act as coach and trainer in the consultant/client team, helping the client create sustainable change.

Experience in supply chain consulting is a definite plus.

• control of questionnaires and calling up of non returns
• preparation for sending questionnaire to Paris
• updating of comments of panelist for absences and non returns
• participating in constant improving of operations