Operations Coordinator

Ref. Number: 
13.49
Starting Date: 
02/2017
Category: 
Internship
Industry: 
Luxury Goods
Responsibilities: 

Albatros Global Solution is looking for a 3-to-6-months internship.

 

THE COMPANY

 

We are a customer experience agency dedicated to helping brands deliver luxury experiences to their target consumers. Through customized programs combining multi-touchpoint evaluation, voice of the customer analysis, staff assessment, and training, we provide an end-to-end solution that elevates brand experience from satisfying to inspiring, and builds emotionally-engaged customer relationships that last.

We presently serve over 200 luxury and premium brands across a wide range of market segments: cosmetics, fashion, watches & jewellery, automotive, travel and more. With 17 offices in Asia, Europe, the Middle East, and the Americas and a diverse team representing 26 nationalities, we are a truly global company with a passion for superior customer experience that is internationally consistent and locally relevant.

If you are highly motivated by improving the Customer Experience luxury brands deliver, if you believe in our end-to-end solution describe above and if you are the kind of person that loves challenges please join us as an Intern (full time) to work with our Operations Manager.

 

Duties and responsibilities:

 

1. Stores Performance Evaluators - Training

 

• Guiding the Store Performance Evaluators (SPE) through our registration process

• Training the SPE based on project requirements

 

2.  Survey Quality Check

 

• Validating and improving the language, flow, and readability of the survey or report, wherever      

• Communication and following up with SPE’s whenever required 

 

3. SPE Recruitment

 

• Recruit SPE’s from our database, referrals or through recruitment websites

• Encouraging them to register as an SPE

 

 

Job Requirements: 

 

Previous Work Experience:

 

A previous experience in Luxury Industry or Customer Experience agency would be a plus

 

Educational Qualifications: 

 

Business School or University

 

Skills and Knowledge: 

 

  • Fluent in English
  • Time Management
  • Organization Skills
  • Strong Communicator
  • Team Oriented
  •  Results Driven

 

Please send directly your resume to: jean-baptiste.calais@albatross-group.com or janiz.joppen@albatross-group.com to apply,

And feel free to consult our website: www.albatross-group.com to know more.

Consultant: 
Marie PFAU (R1543880)