Partners Tech & Innovation

Designing For Voice

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Join our design experts as they walk you through the unique opportunities and challenges of designing for voice interfaces.

 

Voice-enabled interfaces are challenging the long dominance of graphical user interfaces and are quickly becoming a common part of our daily lives. Using speech recognition technology, voice-enabled interfaces allow users to interact with technology through voice or speech commands.

As the world becomes increasingly fast-paced and information-dense, voice technologies are questioning the superiority of graphical interface. While keyboards can be used for text-intensive assignments like writing an article, voice-enabled interfaces are preferred for straightforward tasks like searches, getting directions, provided that the experience is seamless.

Although voice-enabled interfaces allow for a hands-free and fully immersive experience, there are often issues that surface during the conceptualisation and and design process. Join our design experts as they walk you through the unique opportunities and challenges of designing for voice interfaces and show you how to design user-centric and effective ones.

 

About the Speakers

Wei Liao Photo

Lead Instructor, UX,
General Assembly

Wei is a UX Researcher and Designer with 10+ years of experience on web and enterprise applications.

Kezia Kong Photo

UX Designer,
PALO IT

Kezia is a UX designer and researcher, fascinated by emerging technology. She earned her stripes at Central Saint Martins by building the physical internet for the London Design Festival and was featured at Cannes Lions Health. Trained by masters on both sides of the globe, she has worked on projects for the BBC, Google, YouTube, Unilever, Grab and GovTech. Most recently, her voice experiments with Google Creative Labs were featured at Google I/O.

A firm believer that good design extends beyond the screen, she thrives in creating holistic experiences that facilitate authentic and effective conversations between users and businesses. She is passionate about crafting voice-first experiences, facilitating design sprint workshops and inculcating lean UX methodologies through human-centred service design. Fueled by the speed of change, she seeks to expand the boundaries of experience design into untapped mediums and spaces — favouring the realms of MR, IoT, Physical UX and Conversation Design.

Tyler Hamilton Photo

Conversational Architect,
VERSA

Tyler is a conversational architect at VERSA and leads the conversation design team. Tyler's creative technology background allows him to put a technological spin on conversation design and is interested in pushing the boundaries of conversational technology. In his 5 years at VERSA, he has designed and developed human-centred solutions across voice, messaging, web, mobile and call centre for brands such as Vic Gov, Coca-Cola, Woolies, Domino’s and Red Cross.

Starting with creating some of the first brand-led voice experiences in Australia, Tyler is interested in championing the implementation of voice across IVR call centres to improve user experience for both the customer and the agent. He believes voice is a unique opportunity for brands to offer truly personalised and human-centred experiences to their customers.

Merihan Khaled Photo

Conversation Designer and Content Creator,
Fluido.ai

I have recently joined the world of conversation design bringing in more than 8 years of experience in literary translation, copywriting and content creation in leading communications and cultural projects management agencies and societies in the MENA region. Added to that, I have an academic background in literary studies, politics of translations and linguistics, which enabled me to grow a better understanding of the field and catch up with its fast paced growth. Through using Fluido.ai, which is a fully-fledged conversational AI platform, I manage to leverage on my expertise using an iterative approach to conversational design which includes the stages of designing and building, testing and finally continuously monitoring and optimising the conversational AI.

 

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