ESSEC – FCCS C-Suite Dialogue Series : The Art of Clienteling.

A dialogue co-presented by the French Chamber of Commerce and hosted by Sonja Prokopec, Professor of Marketing ESSEC Business School.

The pandemic has brought disruption across industries, but most specifically in the retail/luxury sector, wherein consumers are expecting to have a seamless experience on and offline. Clienteling and engaging with the consumers on a deeper level has become increasingly important in the world of luxury and premium retail - how can luxury companies innovate and incorporate this aspect at the heart of their business strategies? How can luxury companies evolve clienteling - a retail technique to foster long-term customer relationships?

Moderated by Prof. Sonja Prokopec, Professor of Marketing at ESSEC Business School.

Panel Speakers:

• Yosser Zmitri, General Manager, L'Oreal Luxe SAPMENA
• Hugues de Pins, Managing Director, South East Asia and Australia, Van Cleef & Arpels

TERMS AND CONDITIONS 

• Full payment is required upon registration. 
• No refund.
• The Zoom Link will be sent a day prior to the event.

Intervenant(s)

Prof. Sonja ProkopecProfessor of Marketing at ESSEC Business School

Yosser ZmitriGeneral Manager L’Oréal Luxe SAPMENA

Hugues De PinsManaging Director South-East Asia & Australia at Van Cleef & Arpels

Supported By our Series Partner ESSEC BUSINESS SCHOOL