Effective Intercultural Communication and Conflict Resolution in APAC

Join our 4-hour training session to learn about interculturality and conflict resolution in APAC

Optimizing collaboration, decision making, problem solving and leading across cultures require a high level of trust, the ability to adjust one’s communication style, and the skills to manage conflict effectively. This workshop focuses on self-awareness and style flexing to achieve positive outcomes when communicating with peers, colleagues, direct reports and external stakeholders in a multicultural context.

The key objectives and outcomes of this workshop are: 

• Learning how to build trust and relationships across cultures.

• Self-awareness on your own communication style and preferred conflict mode and understanding Apac cultures’ preferred communication styles and conflict modes.
• Reflecting on your personal strengths and challenges and how to adapt your communication and conflict approaches to communicate and resolve conflict in a culturally appropriate manner. Cultural agility)
• Preparing a personal action plan to further develop your intercultural communication and conflict resolution skills and achieve positive outcomes.

Training Content:

Effective Intercultural Communication: 

The following topics will be covered with special emphasis on cultural differences in APAC and self-awareness: 

Building trust and relationships across cultures, verbal/ non-verbal communication (Gestures, facial expressions, spatial zones, postures, dress code…), vocal and written communication, micro-aggressions. We will use specific country comparisons and a cross-cultural assessment tool (free limited access for each participant) to demonstrate the key cultural dimensions of communication and how to adjust one’s communication style and demonstrate cultural agility.

Conflict Resolution across cultures

Definition of conflict, conflict cycle, levels of conflict, conflict styles (Thomas Kilmann self -assessment) and cultural preferences in Apac when resolving conflict. We will use a case study and a cross-cultural assessment tool to allow participants to reflect on the advantages and challenges of the different options available to resolve conflict.

At the end of the workshop, participants will create their action plan for behavioural adjustment and enhanced personal effectiveness.

Who should participate?

• Managers and leaders working in the APAC region
• Members of multicultural teams
• Organizational functions (HR etc…)
• Individuals willing to develop their self-awareness for professional and personal competencies development

Trainer: Catherine Claudepierre, Managing Director, Lead and Succeed Pte Ltd

Modalités d'accès