Leading Gen Z & Millennials: Influence, Engage, Empower

Join our hands-on training session on leading the new majority

Gen Zs and Millennials now make up a significant part of today’s workforce. Many leaders are already managing younger employees who are capable, digital, ambitious and purpose-driven, yet they may also experience very different expectations around feedback, autonomy, growth, communication and inclusion.

This 0.5-day workshop helps FCCS participants move beyond common stereotypes and buzzwords. It provides a practical leadership lens to understand what younger generations are really seeking at work, why some traditional leadership habits no longer create the same impact, and how leaders can shift from authority-driven management to influence-based leadership.

Participants will work through real workplace situations, reframe common assumptions, explore engagement drivers, and practise leadership conversations that build trust, clarity, ownership and accountability. The outcome is a clear personal commitment that each leader can apply immediately with their team.

By the End of the Workshop, Participants Will Be Able To

• Recognise why managing Gen Zs and Millennials is not simply a “people problem”, but a leadership adaptation challenge.
• Debunk common labels such as “entitled”, “job hoppers” or “difficult to manage” by identifying the real needs and expectations behind observed behaviours.
• Apply practical leadership shifts from control to purpose, authority to autonomy, and hierarchy to inclusion.
• Use the five engagement drivers to identify where younger employees are energised or unintentionally disengaged.
• Practise one coaching-style conversation that strengthens trust, clarity, accountability and ownership.
• Commit to one leadership behaviour, one conversation and one signal they will send back at work.

Key Workshop Activities

• Leadership Frustration Poll: Participants identify the real moments where leading younger employees feels challenging, so the conversation starts from workplace reality rather than theory.
• Myth-to-Need Reframing: Groups choose a common label, identify the behaviour behind it, and reframe what need or expectation may be sitting underneath.
• Shift Application Discussion: Participants select the toughest leadership shift and apply it to one actual scenario such as hybrid work, deadlines, feedback, ownership or career development.
• Engagement Driver Diagnosis: Participants assess which engagement driver is strongest and weakest in their current team environment.
• Coaching Role Play: Manager, team member and observer practise a conversation where the leader builds trust and clarity while maintaining accountability.
• Leadership Commitment Canvas: Each participant leaves with one visible action that can be applied immediately.

Facilitation Approach

• Short concept inputs supported by practical leadership examples.
• High participant interaction through reflection, discussion and workplace scenario application.
• Non-judgemental framing: the focus is on leadership habits, not generational blame.
• Practical language and conversation tools leaders can use immediately.
• Action-oriented close so the session moves from insight to behaviour change.

Facilitator

Shawn D’Cotta, Head of APAC, Cegos Asia Pacific. Shawn is a keynote speaker, learning consultant, trainer and facilitator with experience delivering leadership, communication, influence and commercial skills programmes across Singapore, Malaysia, Indonesia, Vietnam, the Philippines, Hong Kong and Dubai. He brings a practical APAC leadership lens to the topic, combining business reality, learning design and workplace relevance.

Event Location