Angie TAYGroup COO and EVP (Singapore, Thailand, China and Korea) at TDCX

Angie Tay has more than 20 years experience in the Contact Centre industry. She started her career as a Customer Service Officer in MobileOne Pte Ltd. Through the years, Angie worked in various roles covering Inbound & Outbound Operations, Digital Transformation, Service Quality, Training, Manpower Scheduling & Forecasting, Process Improvement, Customer Experience and Strategic Management.

Currently the Group COO for TDCX, EVP for Singapore, Thailand, China and Korea, holding the responsibility of leading over 4000 TDCX Singapore and TDCX Thailand best staff. She brings to the industry with 18 years of BPO experience from designing customer access strategies, inbound customer contact, outbound outreach, social media and all supporting functions of a high performing contact center.

Angie is a certified COPC Coordinator, as well as a certified Six Sigma Green Belt from Singapore Quality Institute. She is also the Vice Chairman for Contact Center Association of Singapore for 12 years and a member in the Total Defence Awards Evaluation Board 2017 to 2024. Angie is also a member of Republic Polytechnic School of Hospitality School Advisory Committee 2018 to 2024.

Specialties: Contact Center Management, Outsourcing, BPO, Strategy and Planning, Service Quality, Workforce Scheduling and Forecasting, Process & Service Improvement, Customer Experience Management, Business Analytics, Transformation, Digital Marketing