How to bridge the gap between online and brick & mortar experiences?

You will hear from experts across different retail industries on how they are successfully delighting and winning consumers Online and Offline and what is their perspective on the future of retail. 

Consumers have changed. Finish the time when consumers went directly to the stores to buy the product they had in mind.
Now, consumers have many more choices: from Online shopping to multiple products offerings, to many product and user experiences.

Consumers’ expectations have grown with the exponential choices they are being given.
They expect brands to provide them an authentic experience for a competitive price.

Marketers’ job in retail has become very complex and is being completely disrupted.

In this panel discussion, you will hear from experts across different retail industries on how they are successfully delighting and winning consumers Online and Offline and what is their perspective on the future of retail. 

About the panelists

Dione Song, Chief Commercial Officer, Love Bonito

Chris Walls, Head of Customer & Loyalty, Sephora

Ludovico Benazzo, Global Retail Operations Director, Dyson

Parth Joshi, Head of direct to consumer e-commerce, ASEAN at RB

Maelle Pochat, Co-founder, Try and Review
Panel leader

Agenda

8.30am: Registrations, Breakfast and Networking session

8.45am: Introduction and Panelists presentation by Chloé Cortinovis, Bienvenue Agency

8.55am: Breaking News in the US, Update from NRF2020 by Bruno Zysman,  Retailtech expert (CEO Dominopos & Mobiz technologies)

9.15am: Meanwhile in China… retail revolution is not a tea party… by Johann Suchon, Managing Director at EDENRED - CRM, loyalty & retail digital marketing

9.30am: Panel discussion moderated by Maelle Pochat, Co-founder, Try and Review

10am: Q&A session

Terms and Conditions

• Full payment is required upon registration. 
• Should you need to cancel, please do so no later than 3 working days before the date of the event.
• No shows will not be refunded.
• Please note that photographs and videos may be taken during the event for news and publicity purposes.

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