Webinar  •  Committee Retail and Luxury

Clientele Evolution and Perspectives Amidst the Pandemic

Member only
Language: English

Member Rate 10SGD

Event ended *please note that booking the event in your calendar does NOT mean that you are registered. You need to register first if you want to attend an event.

Join us for this insightful talk about Clientele Evolution and Perspectives in the Retail Industry (Onsite is fully booked )


This discussion offers the opportunity to get insights about the clientele evolution and its perspectives. After approximatively a year of border closures, learn about the main clientele evolutions (consumer purchases, consumer behaviors, evolution of centers of interests) in Retail on both Online an Offline channels ?

Find out more about:

  • Understanding the main retail’s shifting landscape
  • The geographic demand and impacts
  • The "new markets": the captive demography, local market strategy
  • The customer personalization

The dialogue will be moderated by Marie Baland, Head of Marketing & Client Experience Fragrance & Beauty - Travel Retail, Asia Pacific, Chanel.


  • 5 pm : Opening remarks by Marie Baland
  • 5.05 pm : Insights and trends by Olivier Gergele, EY
  • 5.15-5.45 pm : Insights and best practice sharing between Andrien Grosso, Claire Chiang and Olivier Gergele, moderated by Marie Baland
  • 15 min :Q/A session from the audience

Terms & Conditions

  • Full payment is required upon registration.
  • Once paid, registration fees are non-refundable.
  • No shows will not be refunded.
  • Please note that photographs and videos may be taken during the event for news and publicity purposes.

For more information, please contact Coralie Vincens : cvincens@fccsingapore.com.



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