Committee Marketing & Communication  •  Retail and Luxury  •  Tech & Innovation

Retail Challenges in 2021 and How brands have to adjust to a new customer.

OnTheList showroom, #02-20, 30 Raffles Place, 048622, Singapore
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Price: 20SGD


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Join us on 27th April to hear our panel experts on 'Retail Challenges in 2021 and how brands have to adjust to a new customer'

The Covid-19 pandemic has altered not only retailers’ financial outlook for the year but also their long-term direction. Consumer behaviour is changing and evolving. There is an acceleration in the shift to online shopping, an increased need for omni-channel, and major changes in consumer shopping habits.

Retails must adapt their strategies to the “new normal” and refocus on their local customers.

Hear from from Retail, Data, Digital and Marketing experts to share their insights around the evolution of customers due to the Covid-19 and the implication for brands from a consumer journey perspective to a technology standpoint (from quality of services in store, the stock management, price management to payment process)

Join us in an exciting discussion where they will share more on :

  • The speed at which brands need to transform their strategies to build winning customer relationships (TODAY)  and the scale at which they need to transform their data marketing capabilities to win in the new normal (TOMORROW).
  • The power of digital-native businesses forces the retail industry to rebuild entirely its value chain, building data-driven & AI empowered workflows to generate major gains of productivity & make better business decisions.
  • The conquer of locals/residents and rebound/ travel bubbles or local vs Chinese customers.
  • The evolution of retail job scopes and the need to re-imagine their definition and massively upskill people to empower them and allow them to succeed in the rising era of AI and automation.

The discussion will be moderated by Ibaham Math-Ly-Roun, Vice-President of Retail Asia-Pacific, CLARINS


  • Gregoire Walter Sales & Retail Director – SEA / HK / Macau, Parfums Christian Dior - Travel Retail 
  • Sebastien Lepez -  Founder & CEO, JOLT Digital
  • Serene Tan - APAC Regional Director, Artefact
  • As moderator, Ibaham Math-Ly-Roun, Vice-President of Retail Asia-Pacific, CLARINS


OnTheList showroom ( outside Raffles MRT ) for a live event! ( number of pax : 30)

Terms & Conditions

  • Full payment is required upon registration.
  • Limited seats
  • Once paid, registration fees are non-refundable.
  • No shows will not be refunded.
  • Please note that photographs and videos may be taken during the event for news and publicity purposes.

For more information, please contact Coralie Vincens :


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