Webinar  •  Committee Retail and Luxury

ESSEC – FCCS C-Suite Dialogue Series : The Art of Clienteling.

Member only
Language: English

Deadline for registration:
Tuesday 26 October 2021 - 5:00 Pm

Members only: 10$

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Learn more in this industry dialogue co-presented by the French Chamber of Commerce and hosted by Sonja Prokopec, LVMH Chaired Professor, ESSEC


The pandemic has brought disruption across industries, but most specifically in the retail/luxury sector, wherein consumers are expecting to have a seamless experience on and offline. Clienteling and engaging with the consumers on a deeper level has become increasingly important in the world of luxury and premium retail - how can luxury companies innovate and incorporate this aspect at the heart of their business strategies? How can luxury companies evolve clienteling - a retail technique to foster long-term customer relationships?

Moderated by Prof. Sonja Prokopec, LVMH Chaired Professor of Luxury Brand Management at ESSEC Business School

Panel Speakers:

  • Hugues de Pins, Managing Director, South East Asia and Australia, Van Cleef & Arpels
  • Yosser Zmitri, General Manager, South Asia L'Oreal Luxe.


  • Full payment is required upon registration. 
  • No refund.
  • The Zoom Link will be sent a day prior to the event.


Supported By our Series Partner ESSEC BUSINESS SCHOOL


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