Committee Human Resources

[WORKSHOP] Effective Intercultural Communication and Conflict Resolution in APAC

French Chamber of Commerce
541 Orchard Road, #09-01 Liat Towers
238881
Singapore

Language: English

Deadline for registration:
Monday 3 October 2022 - 5:00 Pm

Price:
Member: SG$210
Non Member : SG$250

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Join our 3-hour workshop to learn about Effective Intercultural Communication and Conflict Resolution

 

Collaboration and creative problem solving across cultures require the ability to adjust one’s communication style and the skills to manage conflict effectively to maintain relationships and trust.

The key objectives of this workshop are:

  • To raise participants’ self-awareness on their own communication style and preferred conflict mode while understanding other cultures preferred communication styles and conflict modes
  • To reflect on their personal strengths and challenges
  • To learn how to style flex and leverage on cultural communication differences to achieve positive outcomes
  • To adapt their conflict approach and resolve conflict constructively in a culturally appropriate manner.
  • To provide tools and insights for participants to prepare a personal action plan and further develop their cross-cultural communication and conflict resolution skills

Training Content:

Effective Communication across cultures:

The following topics will be covered with special emphasis on cultural differences and self awareness:

Building trust across cultures, verbal, non-verbal (Gestures, facial expressions, spatial zones, postures, dress code…), vocal and written communication, micro-aggressions. We will use specific country comparisons and a cross-cultural assessment tool to demonstrate the key cultural dimensions of communication and how to adjust one’s communication style.

Conflict Resolution across cultures

Definition of conflict, conflict cycle and levels of conflict, conflict styles (Thomas Kilmann) and cultural preferences when resolving conflict. We will use a case study and a cross-cultural assessment tool to allow participants to reflect on the advantages and challenges of the different options available to resolve conflict.

At the end of the workshop, participants will create their action plan for behavioral adjustment and enhanced personal effectiveness.

Who should attend?

  • Managers and leaders working in the APAC region
  • Members of multicultural teams
  • Organizational functions (HR etc)
  • Individuals willing to develop their self awareness for professional and personal competencies development.

Terms & Conditions

  • Full payment is required upon registration
  • No refund unless 5 days prior to the event 
  • Vaccinated attendees only

 

 

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